These General Terms and Conditions of Use apply to "users" (natural or legal persons browsing the www.scan4toxic.com website) and "customers" (natural or legal persons placing an order on the www.scan4toxic.com website or subscribing to the newsletter).
The www.scan4toxic.com website is an online platform containing information on :
- Indoor air quality
- Workplace air quality en occupational exposure
- Environmental pollution
- Exposure to environmental pollutants
And enabling users and customers to request laboratory testing in these areas.
The services offered by www.scan4toxic.com are provided by Krypton Expertise SAS, 14 rue Gustave Shaeffer, 682000 Mulhouse, registered with the Mulhouse (France) Trade and Companies Register under No. B924834476 (hereinafter "Company").
The customer orders one or more analyses on the website www.scan4toxic.com, receives one or more sampling kits and sends the sample to be analysed by post to the laboratory, in compliance with the conditions of dispatch and regulations in force in the customer's country of origin and in France (Krypton Expertise SAS headquarters and laboratory).
Users and customers of the www.scan4toxic.com website implicitly accept the present General Terms of Use.
1 | Service description
The services offered by www.scan4toxic.com relate to the provision of sampling devices and the laboratory analysis of one or more samples in accordance with the customer’s order.
The laboratory has 15 working days to carry out the analysis and send a detailed analysis report to the customer at the email address given when the order was placed.
Ordering test kit(s)
The customer selects one or more testing kits from the online catalog and reviews the details of the selected product. For further information, the customer is invited to contact the Scan4Toxic team via the contact form or by email at contact@scan4toxic.com
The customer proceeds to pay for their order.
For payments by check (France only) or bank transfer. The order will be confirmed upon receipt of payment.
Order Shipping
Once payment for the order has been confirmed, the order will be prepared and shipped within 48 hours to the delivery address provided, using the shipping method selected at the time of ordering.
Order Receipt
Upon receipt, the customer should check the contents of their order and ensure they are correct. Any issues discovered upon receipt must be reported to customer service within 5 business days via the contact form or by email at contact@scan4toxic.com.
Sample collection
The customer agrees to follow the instructions for use provided in the test kit when collecting samples.
Customers can obtain further information on how to use the test kits by contacting customer service via the contact form or by email at contact@scan4toxic.com.
Krypton Expertise shall not be held liable for the customer’s failure to follow the instructions for use or for any resulting impact on the test results.
Receipt of the sample at the laboratory
Upon arrival at the laboratory, the client’s sample is stored under the temperature conditions specified in the laboratory’s procedures (room temperature, 5°C, or <-18°C).
The sample is examined upon arrival at the laboratory to verify that it meets the laboratory’s requirements.
Any non-compliance upon receipt of the sample at the laboratory will be documented. The customer will receive an email at the address provided during the order, specifying the nature of the non-compliance and its potential impact on the test results.
In the event of non-compliance, the analysis request will be placed on hold until we receive the client’s decision on whether or not to proceed with the requested analysis.
Eligibility for a refund of the order in the event of non-conformity upon receipt
If the sample does not meet specifications upon receipt at the laboratory and the client decides not to proceed with the analysis:
- If the sample does not meet the required standards upon arrival at the laboratory (due to failure to follow the sample collection and/or shipping instructions), the client is responsible; two options are available:
- The customer orders a new collection kit at their own expense to perform a second collection;
- If the customer requests a refund, a fee equal to the cost of the sample collection kit will be charged. The customer will be refunded the amount of their order, minus the fee for the sample collection kit, via bank transfer within 30 days.
- If the sample does not meet specifications upon arrival at the laboratory, the carrier is responsible; two options are available:
- A new sample collection kit is sent to the customer free of charge so they can provide a second sample;
- The customer requests a refund for their order. The customer will be refunded the full amount of their order within 30 days via bank transfer.
- The laboratory is responsible for any non-compliance; two options are available:
- A new sample collection kit is sent to the customer free of charge so they can provide a second sample;
- The customer requests a refund for their order. The customer will be refunded the full amount of their order within 30 days via bank transfer.
If the sample does not meet specifications upon arrival at the laboratory and the client wishes to proceed with the laboratory analysis, the order will be fulfilled. The analysis report sent to the client will include a section detailing the non-conformity and its impact on the analysis results.
Sample analysis
The sample sent by the customer is analyzed in the laboratory in accordance with the customer's order and the laboratory's protocols and methodologies.
Electronic transmission of analysis report
The customer will receive an email at the email address indicated at the time of ordering containing a detailed analysis report, in pdf format, presenting information on the sample analyzed, the results of the analysis and conclusions on the results of the analysis.
Report sent by post
The customer may request that the report be sent by post. This service is subject to a fee and the request must be sent by email to contact@scan4toxic.com.
2 | Withdrawal period
In accordance with current French legislation, the customer has 14 calendar days from the date of the order to cancel the order. Once the 14-day period has elapsed, it will no longer be possible to benefit from the right to cancel the order.
The order will be reimbursed by bank transfer within 30 calendar days of receipt of the customer's retraction request or bank details. The customer must provide his bank details to enable the bank transfer to be made.
If the test kit ordered includes perishable collection supplies, the customer will be reimbursed for the order amount, minus the cost of the sample collection kit, within 30 days via bank transfer.
Customers can make their request directly on the www.scan4toxic.com website, using the contact form, or by sending an email to contact@scan4toxic.com.
Cancellation of the order is definitive.
3 | Sample fate after analysis
Samples received by the laboratory and not used for analysis are kept for 30 calendar days from the date of dispatch of the analysis report. After this 30-day period, the drug sample will be destroyed.
The customer will be informed of the fate of the sample in the email containing the analysis report.
The customer may request an extension of the sample storage period (paying service) or the return of the sample by post (paying service).
A reminder email will be sent to the email address given when the order was placed, 10 days before the sample's destruction date.
Extended sample storage period
Upon receipt, the sample is stored under the temperature conditions specified in the laboratory procedures (room temperature, 5°C, or <-18°C). At the end of the initial sample storage period of 30 calendar days from the date of dispatch of the analysis report, the customer may request extended storage of the sample for a further 3 to 24 months.
This service is subject to a fee (€5 excl. VAT per quarter, i.e. €6 incl. VAT per quarter, with a discount for storage extensions of 12 months or more). Customers requesting extended storage will receive a quotation by e-mail, to the e-mail address given at the time of order, for continued storage of the sample for the requested period.
To validate the extension of the sample's storage period, the customer must return the quotation, dated, signed and marked "Approved" to contact@scan4toxic.com, and pay the invoice by bank transfer to the bank details shown on the quotation, no later than 5 days after signing the quotation.
Sample storage will be confirmed upon receipt of payment by bank transfer. A confirmation email specifying the duration of the sample storage extension and the deadline for storing the sample.
At least 30 calendar days before the end of the extended sample storage period, the customer will receive an email reminding him of the end date of the extended sample storage period, and offering him the choice of destroying the sample (free of charge), extending the sample storage period (paying service).
4 | Modification of the General Terms and Conditions of Use
The www.scan4toxic.com website is part of a process aimed at developing and improving the services offered to its customers.
Consequently, the General Conditions of Use may be modified at any time without notice to users. The new version of the General Conditions of Use cancels and replaces the previous versions of the General Conditions of Use.
The valid General Terms and Conditions of Use are those applicable at the date of the customer's order, unless otherwise required by French law.
5 | Intellectual property
The trademarks and logos, textual information and graphic elements contained in the www.scan4toxic.com website are the property of Krypton Expertise SAS. Users and customers are therefore not authorized to use the content of the site for personal, associative, professional or institutional use.
Some of the images used on the www.scan4toxic.com website come from www.unsplash.com and www.pexel.com. The authors of these photos own the rights of use.
Any link to the www.scan4toxic.com site or use of its content must be notified and authorized by Krypton Expertise SAS. Requests can be made by post to the company's head office or by email to contact@pharmanalyse.com.
Krypton Expertise reserves the right to take legal action against any individual or legal entity infringing intellectual property rights.
6 | Limited liability
Our team takes the utmost care in writing the content of the www.pharmanalyse.com site, and works on its evolution, improvement, updating and development. Should any content or image be incorrect or inappropriate, users and customers are invited to send their comments by e-mail to contact@scan4toxic.com as soon as possible, so that our team can intervene.
Krypton Expertise SAS is not responsible for any damage caused to computer equipment or data stored on computer equipment during or as a result of browsing the www.scan4toxic.com site.
The www.scan4toxic.com site uses links or urls pointing to other sites. Krypton Expertise is not responsible for the content of third-party sites, nor for any damage caused to computer equipment or data stored on computer equipment during or as a result of browsing these sites or URLs. If, however, a user or customer identifies a dubious or dangerous link or url, they are invited to send an e-mail to contact@scan4toxic.com so that our team can intervene as soon as possible.
The services provided relate to the analysis of drugs and dietary supplements. The company is not responsible for the consequences of consuming the drugs or food supplements analyzed.
7 | Personal data management
The www.scan4toxic.com website uses cookies, which are necessary for its operation, to make browsing more pleasant and to improve the experience of users and customers. These data are not communicated to third parties.
Personal data is collected when you create an account to place an order or subscribe to our newsletter. This mainly concerns the following information: surname, first name, title, billing address, delivery address, e-mail address, date of birth. This data is treated with the utmost confidentiality and is not passed on to third parties.
In accordance with legal provisions, users and customers may at any time request access to, modification or deletion of personal information held by Krypton Expertise SAS. Requests should be sent by post to the company's head office or by email to contact@scan4toxic.com. Our team will do its utmost to respond to your request as quickly as possible.
The www.scan4toxic.com website uses the Stripe platform for online payments with a wide range of credit card brands. The bank details transmitted are not communicated to our services.
8 | Applicable law and jurisdiction
These Terms of Use are governed by the laws of France and any dispute shall be brought before the French courts.
The team at www.scan4toxic.com takes the satisfaction and experience of its customers and users very seriously. They are invited to bring to our attention any dissatisfaction with the services provided that might constitute a dispute, by sending a letter to the company's head office or by email to contact@scan4toxic.com.
Any dispute brought to the attention of the www.pharmanalyse.com team will be investigated with a view to reaching an amicable settlement with the user or customer, before any legal action is taken.
Users and customers of www.scan4toxic.com may have recourse to the mediation service of the Centre Européen de la Consommation France.
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